How Amazon Returns Work

11 791
A C - Day ago
The Amazon /Kohl’s partnership is a great solution for everyone, customers included.
Thiago Ribeiro
Thiago Ribeiro - 2 days ago
3:00 amazon does not pay for both ways for shipping, you pay for the shipping at least one way, and the seller also takes a hit. so this video is not all true.
MyFunStuffAbc123 - 2 days ago
Amazon returns stuff, and then sells opened and NOT new stuff as New. Caught them and many resellers selling used stuff as new... when it was obviously used, scratched, fingerprints, etc... getting tired of ordering from them...
dazaspc - 2 days ago
They talk about waste yet all the secondary logistics is the actual waste. Double boxing, door to door delivery.
The younger generation complains about the older not being sensitive to the environment yet are wasting so much more than the older ever did. Go to a store buy the correct item first time keep locals employed it isn't rocket science.
The world really misses Critical thinking sometimes
Tomek Bidzinski
Tomek Bidzinski - 3 days ago
How good that I live in EU, where you can return items bought online within 14 days and no seller can make you stop
zbow1974 - 3 days ago
the real trick to lowering returns is 1. better quality control, 2. send me the item i actually ordered, 3. if an item has 90% return rate just stop selling it
Abdou Michael
Abdou Michael - 3 days ago
Misleading, Amazon requires us to mail the items back on our expense
Abdou Michael
Abdou Michael - 3 days ago
16 minutes and no one mention of the people that loose, they are the SELLERS / vendors.
bernard tonge
bernard tonge - 5 days ago
I recently returned an item, I had bought the wrong item, my fault, received a full return promptly. Excellent service.
caverbrad - 5 days ago
I got burned on a returned warehouse deal 100$ item. It seemed to work ok but it also seemed to be heavily used. I should have sent it back right then. After my return window expired I had a project and discovered the item was flaky and not working correctly.
WillN2Go1 - 6 days ago
All well and good. Sounds great. The reality is different. What is Amazon anyway? In my experience it's largely a collection of third parties, some operating fraudulently. (I bought a Janome sewing machine from "Janome" --it arrived with a few problems. I contacted Janome for warranty service. "We don't sell on Amazon" Now what? And who is Amazon:Janome?) Returns. I can't remember the last time a home pick-up of a return actually worked. The driver always came to the wrong side of my house, or said they stopped, but didn't. The crappier the item the more onerous the return. $10 items that charge $6 'shipping' to return (I have Prime).
And the Reasons Why? It's so bureaucratic and channeled often you can't actually communicate any real information. This is one reason why fake reviews get such traction-- the stifling overly controlled options, like any overly bureaucratic system rewards the corrupt. Like every once successful retailer for the past 130 years Amazon's demise was born at the same time as their brilliantly original approach.
Noch_ein_Kamel - 6 days ago
Major headache for customers? You lost me with the first sentence.
CrazyOld Papy
CrazyOld Papy - 7 days ago
wow this is a copy of Rogue Rocket
from Philip DeFranco :(
Donald Trump
Donald Trump - 7 days ago
thanks fkr your thought s but unfortunlre you are now lall lw to send it homoe
john smith
john smith - 7 days ago
Amazon don't care about returns. They force their distributors to take the whole lot back, no questions asked, or they don't buy from them.
Ray Brown
Ray Brown - 7 days ago
If Amazon and other America corporations would do quality control checks on a new products they would save millions of dollars in returns, Amazon has the easiest and best return policy. I only return defective merchandise; it makes me mad to see products that are faulty and could easily be fixed at the factory level, why don't they give people like my self-seller information so we can alert the factories as to their faults rather that needlessly spend money on faulty products???
King Eris
King Eris - 8 days ago
Poor amazon. These returns have lowered amazons profit to 150 billion per year. That’s just unacceptable.
Mark Watson
Mark Watson - 8 days ago
Half the stuff that gets bought as salvage is unsalable so it gets trashed even if there is a market for it.
4RealKev - 8 days ago
Donate the products
Calvin Hikes
Calvin Hikes - 8 days ago
I was once refunded and told not to worry about returning a furniture item which cost over $1,000.
K Danny
K Danny - 8 days ago
Dear People of the world! Please be more careful and considerate when shopping online , choose your goods carefully to avoid unnecessary returns! Thank you: EARTH.
Andy Jordan Male
Andy Jordan Male - 9 days ago
I love amazon.Jesus bless. The Gospel is 1Corint 15:1-4
Tim Hanby
Tim Hanby - 9 days ago
Security Officer
Security Officer - 9 days ago
What they didn't tell you here is that majority of returns get sold in bins to an auction company who auction it off to people who resell it.
Good2BGood - 10 days ago
My return is pending .. and they are makng me fool ...
Marc Hufnagel
Marc Hufnagel - 10 days ago
lots of JUNK items being sold--- lots of their returns.
Jonny Boy
Jonny Boy - 10 days ago
returns are a major headache for customers??? How about a major headache for sellers?
Buyer gets free return label at sellers expense, ups or usps picks up the package at the sellers expense, buyer gets money back fopr a used item they changed their mind about.. such a headache for the buyer...
PCANGELDUST - 10 days ago
What about those annoying youtubers that buy amazon returns just to make videos
Avstin Coleman
Avstin Coleman - 10 days ago
Why the hell are they just throwing everything away and destroying everything and making the planet worse when everything could be donated to other countries or even just to shelters around the U.S. Cnbc really be out here complaining about making the planet worse but they doing nothing about it. smh
JasmineSkyy - 10 days ago
So Amazon has approached Invia lol
Food Porn Chef
Food Porn Chef - 10 days ago
Thanks so much for this its amazing how it all plays
jackishere - 10 days ago
these 50% statistics are so stupid
Matthew Litke
Matthew Litke - 11 days ago
I just give returns to the UPS driver who comes to my work
Emily L
Emily L - 11 days ago
Why not give away the stuff they can't sell for free instead of just throwing it away??
Ray Brown
Ray Brown - 7 days ago
The products do not work for their intended purpose or if they do most failed products fail in a few weeks and are non usable...
Kémy - 11 days ago
I received a CD in a broken box once, I asked for a replacement and Amazon never asked for a return... So I have two copies of the same album now for the price of one.
HangGlideTube - 11 days ago
Amazon's Supply Chain has been compromised by Chinese Knockoffs ! I don't buy from them anymore. 800-million products - they now sell China's crap on the global market !
Jess Stuart
Jess Stuart - 11 days ago
This video makes it sound like Amazon is eating the cost of all these returns. You know Amazon is pushing all the return costs they possibly can back on their suppliers, even products that were damaged in shipping due to Amazon's lousy packaging.
Audrey a
Audrey a - 11 days ago
Interesting... I've been buying things online for years. I've returned 2 things, because one thing was broken and the other was missing too many parts. There have been plenty of things that I didn't like but im not about to waste my time going through the return process. It's easier to just sell it to someone for a few dollars less than what I paid. Im guessing im not the typical shoppers.
psy0rz - 12 days ago
So CNBC "news" nowadays is just an ad for a big company? Where are the actual journalists that invest amazons abysmal business practices?
psy0rz - 7 days ago
@Ray Brown i know! Thats the point.. its not news or journalism to say "amazon has great returns". (Which is true) We call that an ad. Actual journalists would investigate things that ARE actually wrong with amazon.
Ray Brown
Ray Brown - 7 days ago
You are dead wrong Amazon beats anyone in easy returns of failed products I use to do Q.C. work in China for an American company, their returns were usually less that 2-3% and our contract read that our American company would absorb up to 2% more than that the Chinese factory ate 100% of the costs, it pays to have onsite inspection living in China working with the factories, most problems found are stopped in China.
Rose Marie Homeyer Bente
Rose Marie Homeyer Bente - 12 days ago
Jeff 2040 is too far away. Surely with your access to innovation you can do better.
ö. . ,
ö. . , - 12 days ago
One day you can just throw your returns out of your window. Some drone will pick it up.

Is it Raku ten or Ra kuten?
Steampunk Wolf
Steampunk Wolf - 12 days ago
None of these options really work for me except for pickup. The closest UPS is like 20 miles away, and that is all; there are no Kohl's or drop boxes.
xele fonte
xele fonte - 12 days ago
Very insightful video but let’s keep it real at (11:52) *customers don’t care about ecological issues when buying and returning products. Most customers don’t know what “ecology” even means.* I thought the Kohl strategy was pretty smart, killing two birds with one stone: making it easy for Amazon to return products while Kohl gets added revenue - never seen a more mutually beneficial situation in my life. I absolutely Amazon’s return policy and most of their products that seem to be scams but it’s good to know this information.
tw04l124 - 13 days ago
Return fraud. I beg your pardon. To return something from an online purchase is a customer right. And recenty the articles are hardly described in any language, not english and not the other language where I live in. It 'S more a guessing game on what the Asin is about.
jungapo2 - 13 days ago
stop selling chinese products to avoid returns.
chindodawg - 13 days ago
Hurdles for returning items should be increasing not decreasing.
Consumers need to think before they buy
DJMAXOfficial - 13 days ago
Just turn off the return function and done.
ridiculeando - 13 days ago
CNN vs CNBC .... who's WINS? D: who's have FAKE NEWS? D:
CyRussNYC - 13 days ago
Ace 1o7
Ace 1o7 - 13 days ago
Maybe recession will be good for the environment. There is so much waste in the world!
Pete fromtheIsland
Pete fromtheIsland - 13 days ago
I really would have like to watch this video, but I am not a fan of watching people talk over music. CNBC should become professional.
Ian D
Ian D - 13 days ago
TIL TK Maxx in the UK = TJ Maxx in the US
Queen - 14 days ago
In Germany it is very easy to return anything bought online. Sadly, Amazon has been caught destroying products which have been returned since repackaging them is more costly.
This is totally insane, towards the workers, towards the product and the environment. Please try to buy only what you need. :(
Nun Ya
Nun Ya - 14 days ago
A headache for customers? Give me a break. Try operating a business with people who abuse returns.
丘山北鲲 - 14 days ago
i ll return to amazon if they stop using Purolator
KentoCommenT - 15 days ago
8:18 - Satisfying conveyor belt.
HatedHero - 15 days ago
The quality of items on Amazon is going way down because the manufacturers are scamming Amazon customers. They know most people don't have time to return crap or they wouldn't buy it online. Then the quality goes as low as they can possibly get away with. I'm about to return my 3rd PC monitor to Amazon because they all look like trash compared to an older one that was half the price.
Rock Fish
Rock Fish - 15 days ago
Why dont you shut down the hole enter net and make people get off thier ASSS walk to the store, this is why the world so FAT!!!!!!!
alpha2011a - 15 days ago
yes keep item replacement on the way
Denim Bear
Denim Bear - 15 days ago
Why dont amazon donate a lot of returns that they cant resale to homeless shelter, or non profit thrift stores such as Salvation or Goodwill? in order to help others out, and to keep it out of the landfills.
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